At Ma Taie d’Oreiller™, your satisfaction is essential. If your order does not meet your expectations, you have 30 days from receipt to return your item for a full refund.

Return Conditions

To be eligible for a refund, the product must be unused, unwashed, and returned in its original packaging. The item must be free from stains, odors, or deterioration. Return shipping costs may be borne by the customer depending on the reason. Once the package is received and inspected, the refund will be processed via the same payment method.

Return Procedure

1. Contact our customer service by email: contact@taie-oreiller.fr.
2. Provide your order number and the reason for the return.
3. Follow the instructions sent via email.
4. After receiving the product, we will process the refund within 5 to 7 business days.

Our Commitments

We guarantee a peaceful shopping experience: 30 days to change your mind, fast and transparent processing of requests, and French customer service at your disposal. For any questions, write to us: contact@taie-oreiller.fr.